Customer Service and Admin Executive
Posted 2 months ago
The Customer Service and Admin Executive is responsible for delivering excellent customer support, ensuring smooth administrative operations, and maintaining effective communication between the company, clients, and internal teams.
- Minimum Qualification : Degree
- Experience Level : Entry level
Job Description/Requirements
Key Responsibilities
Customer Service:
- Handle customer inquiries, complaints, and requests promptly through phone, email, or in person.
- Maintain strong relationships with customers by providing accurate information and solutions.
- Record and track customer feedback to ensure continuous service improvement.
- Follow up with customers to ensure satisfaction and resolve outstanding issues.
Administrative Duties:
- Manage office correspondence, including emails, phone calls, and official documents.
- Organise and maintain filing systems (digital and physical) for easy retrieval of records.
- Assist in preparing reports, presentations, and meeting documentation.
- Coordinate schedules, appointments, and meetings for management and staff.
- Maintain office supplies inventory and liaise with vendors as required.
Requirements
- Diploma/Degree in Business Administration, Customer Service, or related field.
- Proven experience in customer service and administrative support.
- Strong communication, interpersonal, and problem-solving skills.
- Excellent organisational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office tools.
- Ability to multitask and work under minimal supervision.
Salary: Attractive